Order Fulfillment Coordinator

The Order Fulfillment Coordinator must maintain customer order support at each step throughout customer projects and be a liaison with inside sales advisors and outside sales reps.

General Duties

  • Maintain customer order support at each step throughout customer projects.
  • Liaison with inside sales advisors and outside sales reps.
  • Identify key stakeholders of each project.
  • Maintain personal contact and a working relationship with all key stakeholders of a customer project.
  • Closely monitor the progress of each customer project to ensure the effective installation
  • Prepare project binders and submittals
  • Pre-design coordination
  • Create customer estimate
  • Receive price request from for the advisor group, as well as all pricing inquiries.
  • Assess project team and understand the key stakeholders.
  • Complete all estimate documentation.
  • Coordinate the sales order process.
  • Maintain the CRM ACT! Database
  • Maintain the project files, both physical and electronic.
  • Coordinate with the CAD department.
  • Make sure the correct drawings are being used throughout the customer project.
  • Ensure the correct cut sheets are being used for the project.
  • Coordinate on-site training when needed.
  • Coordinate QC inspections.

Background and Qualifications

  • Minimum 3 to 5 years’ experience in order fulfillment, customer service or sales administration.
  • Experience in project management for a construction or contracting company preferred.
  • Proficiency in Microsoft Office.
  • Proficiency with CRM software. Preferably Act!
  • Ability to prioritize and multi-task in a fast-paced work environment.
  • Highly organized and detail oriented.
  • Able to complete tasks accurately and timely with minimal supervision.
  • Strong verbal and written communication skills.
  • Thrives in a collaborative, team player office environment.
  • Ability to interface well with staff and external contacts across different levels of Authority.
  • Proven ability to maintain confidentiality.
  • Strong organizational skills.

Job Type

This position is a full-time salaried position with benefits and include medical and dental; paid holidays and floating holidays; vacation and sick pay; retirement plan and bonuses

Job Type

Full Time

Experience

Order Management:
3-5 years

Apply

  • Accepted file types: doc, docx, pdf, rtf, odt.
  • Accepted file types: doc, docx, pdf, rtf, odt.