FreeAxez is here to assist with any questions and to provide technical support. Please review our support process below to gain insight into how we operate as a business from the first phone call to maintenance after installation.
Your time is valuable, and each project is unique. To ensure that we address your questions most efficiently, we offer a guide to the basic information that our Specifications Support representatives will request to assist you in meeting your project goals:
Based on your project parameters, our Specifications Support representatives can provide the technical support you need to make informed decisions about Gridd for your project.
Let us know what you need and we can get all the information you need in your hands, in front of your client, or mocked-up on your site. Click on any of the links below to request support
For more information on Product and Performance Data click below:
FreeAxez’ Technical Team is available to assist designers, builders and building owners to make collaborative, value-based decisions about the Gridd System.
Our Specifications Support representatives are available to provide Cost Estimates at any stage of the Design – from Conceptual Design through Schematics to Construction Documentation and Bidding – we can help you determine how Gridd can deliver value to your project.
Designers and Pre-construction Phase Managers benefit from our knowledgeable staff of engineers and estimators who are available to help with your program budgets.
FreeAxez and our dealers are available to provide estimates and bids and at any stage of the project
The Gridd system can save time and costs in several line items of your project, such as shortened construction schedules, savings in electrical and telecom trades, non-plenum rated cabling permitted, furniture savings, etc. Contact us to get support and cost analysis for your specific project.
This is not just our view…one of the world’s largest International construction management firms conducted a value engineering analysis comparing FreeAxez’s Gridd system to traditional post & panel raised access floors, and determined more than half a dozen significant cost reductions to project line items.
Call a FreeAxez Expert Now to get more information on first costs, life-cycle cost analysis and value engineering.
Once you have placed your order with FreeAxez, we are here to ensure that your material is on-site, on-time and accurate.
Gridd and Gridd Power are 100% Made in USA from North American harvested steel. For this reason our lead times for the North American market are the shortest in the industry. We can mobilize quickly to support fast track schedules.
Once the order is received, FreeAxez will prepare the installation plan (shop drawing) and submittal package. We have CAD engineers on staff and will provide (at no additional fee) a detailed CAD drawing with the Gridd and/or Gridd Power system represented in your drawing, see the samples below. Our installation plans are recognized by clients as extremely valuable for design, IT and electrical coordination, and furniture placement. They are also provided to the end-user to capture As-Built plans for future moves& changes to cabling infrastructure.
FreeAxez will support project submittal requirements, including samples, catalogues, LEED qualifications, and warranty and maintenance instructions.
FreeAxez provides material on pallets which are wrapped and clearly labeled. Pallets are 34” x 47” and are designed to fit through a standard 3 foot doorway, making load in easy.
Our order fulfillment group practices ‘over-communication’ – you will be notified when the shipment leaves our dock and provided with updates in transit and delivery.
Unlike traditional raised access floors, Gridd and/or Gridd Power installs later in the project schedule, after the interior construction is complete and the walls are up and painted. This minimizes construction traffic and debris.
After our systems are in, the electricians and low voltage cable installers can complete their scope of work, then floor covering and furniture placement can be scheduled.
The Gridd System installs rapidly – it connects together without glues, screws or fasteners. In open office plans, one installer can install 1000 square feet per day. It doesn’t get any faster!
FreeAxez prepares a staging plan which defines pallet locations within the space to assure the most efficient installation is achieved.
FreeAxez offers a Best Practices Program for the users of the facility in which the Gridd System is installed. This is typically scheduled about 60 to 90 days after occupancy of the space to review the features and use of the system and how to simply and safely make changes to your system configuration over time.
Participants include the various departments called upon to perform moves, additions or changes in the future, particularly the men or women who will be performing the hands-on work, as well as their management. This is offered to assure our clients realize the flexibility advantages and ongoing savings that the Gridd system brings to their facility.
If you need support or help with our Gridd System, contact a FreeAxez Expert Now to experience our best-in-class support: